Return & Refund Policy

Returns & Exchanges

Since the beginning of the COVID-19 crisis, TOLOVEJEWELRY has been completely committed to making safety and customer satisfaction our NO.1 priorities, which includes working through industry-wide shipping slowdowns. Before our customer services are back on track, our orders processing times will be possibly delayed. We are extremely sorry for the delay in processing your order.

A.Time limit for accepting returns

30 Days Guarantee

Online products from TOLOVEJEWELRY daily shopping platform can be returned within 30 days from the delivered date due to the quality issue. 

  1. Applicable circumstances of returns

Products conforming to return standards

  1. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
  2. Intimates, bodysuits, lingerie, swimwear and accessories cannot be returned.
  3. Items with non-returnable marks, selected sale items and free gifts cannot be returned.
  4. For defective products (the product is incorrect, damaged by the carrier or defective in another way), customers need to contact our customer service for an exchange or refund process. Return or exchange labels could be downloaded/printed after our services team confirms.

C.What the user needs to do?

Return/ Exchange Process

Return shipping fees are at the customer's own expense.

We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at

to get a return/exchange authorization and address. 

Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We will email you once processing your refund or exchange and the refund will be issued to your original payment method.

FYI: It will take longer (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

  1. About Refund

We would recommend exchanging products if there is stock. If you choose to get a refund, the amount will depend on certain circumstances.

  1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
  2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to order a query or go through this.
  3. Shipping fee is excluded from the refund.

How long will the user receive a refund? 

You will receive a refund within one week or have an exchange order processed after we receive your package. 

Contact Us

If you have any problem please email us: